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Online help is available from GP practices. You can access the service by visiting your GP practice website.

Find your GP practice

What is GP practice online help?

The GP practice online help campaign has been launched in the regions covered by the following NHS clinical commissioning groups: NHS East Riding CCG, NHS Hull CCG, NHS North Lincolnshire CCG, NHS North East Lincolnshire CCG, NHS Vale of York CCG, NHS North Yorkshire CCG.

Online help allows you to contact a GP or other health professional over the internet. Whether you use a smartphone, tablet or computer, you can now access online help from your GP practice website. Your practice may ask you about your health using a questionnaire or an online form. You can contact your GP practice for things like medical advice and help, managing appointments, ordering repeat prescriptions, or requesting test results or GP letters.

After you have told your GP practice about your health online, they will follow up with you via email, phone or video call or face-to-face appointment.

The service can be accessed at any time of the day and patients should get a response within 1-2 working days - whether that’s advice, direction to other health services (eg: your local pharmacy) or you are booked an appointment to see a GP or another healthcare professional.

line in g n waiti re o no m An illustration of people waiting.
  • No more waiting in line at your GP practice, or waiting on the phone
  • Access online help from your GP practice for medical advice and help, managing appointments, ordering repeat prescriptions and more
  • It’s always confidential and always free
An illustration of people waiting.

Patients can visit their own GP practice website and follow the instructions to use the online service. Use the search tool on this website to find your GP practice website.

Who is GP practice online help for?

The service, which can be used by anyone, is designed for patients that want the flexibility and convenience of telling their GP practice about their health online. It isn’t replacing face-to-face appointments, it’s here to give more choice.

Many of the people who use it have busy lives and find it more convenient to use an online service at a time that suits them.

From there, they can use the online platform for things like seeking medical advice and help, managing appointments, ordering repeat prescriptions or requesting a ‘fit for work’ note.